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Digi offers multiple support levels to meet your needs. Base Support Support program for our do-it-yourself customer. Hours Response Time Email Support Device Configuration Assistance Device Connectivity Support Feature/Functionality Inquiries Firmware Upgrade Assistance Standard RMA Assistance Bug Reporting Base Support Registration Required Email Support Expert Support Support program for our customers needing hands-on assistance. Hours Response Time All Digi Base Services, Plus Priority Case Response Phone Support Customer Portal Network Troubleshooting Solution Troubleshooting Integration with 3rd Party Devices Code Debugging/Support Best Effort Support for EOL and non-warranty Products Learn More Professional Services Additional services for customers with large implementations, end-to-end solutions or complex network installations. Add-on Services Mobile or Web Application Development Python Development Site Surveys On-site Support Installation Services Implementation Services Customer Specific Device Configuration and Activation Services Customer Training Learn More COMPARE SUPPORT SERVICES Digi Support Policy Digi will provide Base support for the duration of the hardware warranty period. Expert support and extended warranties can be purchased separately. Software maintenance will be offered after the software warranty period for the duration of the hardware warranty and up to the End of Software Release Date. This includes commercially reasonable efforts to address deficiencies and update security features. Customers may be required to upgrade to a current version of firmware and/or implement other changes on the device to implement these updates. When we announce a product End of Life date, we will define an End of Software Release Date which will be 1 year past the Last Time Ship date. Digi strongly recommends that customers subscribe to Digi Remote Manager cloud service (“DRM”) which enables wireless remote updating of software and firmware in Digi products for security patches and feature upgrades. Customers that choose not to subscribe to DRM or do not use DRM for software and firmware updates are responsible for manually updating their Digi products. On occasion, a Digi product may require a firmware or software upgrade to address a security update, address deficiencies or provide new functionality to address a customer need. A solid upgrade strategy is essential to ensure the maximum life and benefit of your Digi product. Support Tools All Digi customers have access to firmware and drivers, knowledge bases and peer-to-peer support forums, and complete product documentation. Support Downloads Drivers Firmware Updates Documentation Diagnostics, Utilities & MIBS Cabling Embedded Patches Sample Applications Support Resources Support Forums Knowledge Base Software Libraries on GitHub Developer Wiki Security Center Certifications RoHS Compliance My Support Expert Support Login Email Support Base Support Registration Open an RMA Report a Bug Recently Viewed Download the Support Services Datasheet Whether you are a Digi customer, channel partner, distributor, or solution partner, Digi Technical Services is at the ready to offer an exceptionally broad range of support services to help you resolve issues, create innovative products, and get to market faster with higher-quality solutions. 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